FAQs

Do your sample libraries work in the free version of Kontakt (Kontakt Player)?

Currently, you must own the full version of Kontakt 5.5 or later in order to use our libraries. Hey, if it was up to us, that wouldn’t be the case - but as Kontakt is a third party plugin we have no say in this!

Are there VST versions of your instruments?

Never say never! However, there are currently no native versions of our libraries - they require the full version of Kontakt 5.5 or later.

Can I get a free test mix?

Test mixes are only available to labels and signed artists, which is why we have higher rates for them. Even still, a test mix will require a fee reflective of the client's intent. Most artists we work with get in touch because they like Buster's work, and know what to expect. We'd much rather spend extra time making sure they get the quality they deserve than trying to convince the skeptics. 
 

Can you mix part of a song to see if it's right for us?

We understand the motive behind this request, but mixing thirty seconds of a four minute song isn't 12.5% of the workload, it's more like 80%. If all instruments play in that thirty seconds, then Buster still needs to process every track of the song regardless. The only time saved is on automation, but this is still hours of work. Out of fairness to our other paying artists, it will still need to be charged as a whole song.

How do we prepare our project for re-amping, mixing or mastering?

Click here for our delivery guide. 

For any additional information, get in touch with us via the contact page.

Can you record our band?

We specialise in post production - everything that happens after the song has been recorded. The studio itself is purpose built for this, rather than recording full bands.

If you want to hire Buster to produce your record at a seperate studio, this is something that can be discussed on a case-by-case basis.

How long until I get a response to my email?

We try to respond to all enquiries within two business days. Both team members, Buster & James, spend a long time working on various projects each day, so if they don't get back to you by email, feel free to message our Facebook or Instagram pages, which are checked more frequently. 

How do I pay?

Purchase our samples or Kontakt libraries through the website using PayPal. If you're paying Buster or James directly for their production services, this must be done by bank transfer. If PayPal must be used, then you will be charged for the commission and transfer fee that PayPal takes on top of Impact's service charge. We cannot accept the "friends and family" payment option to avoid this.

All transactions are in US Dollars - this is due to the majority of our customers hailing from the USA.

What are your payment terms?

We require a 50% deposit in order to confirm your booking, the second 50% is due when you receive the first full mix of your project. Once this is paid, we will work your production to perfection.

Cancellations must be made 14 days prior to your booking. Impact retains the right to keep half of your deposit if you cancel within this 14 day window. If there is an issue with your timeline, we'd much rather postpone your session than cancel - this can usually be done at no extra cost, unless you can only reschedule during one of our busy periods.